Malaysia Shared Services Centres
Talent is every company's most valuable asset.
Here's what SSC employees are saying about their satisfaction levels.
Part of PageGroup
“It is encouraging to see that these employees feel like they make a difference. This highlights good communication from the management on how each employee contributes to the firm at a larger level.” Crystal Ng
Employee Satisfaction Snapshot
Those who considered leaving say it’s because of
Career Development 20%
Work environment or culture 15%
Salary and bonuses 15%
“Employees reflected that they would like to see more leaders celebrating success and giving recognition when due. It can go a long way in motivating them to continue performing.”
Crystal Ng, Associate Director, SSC
Employees are only using 60% of their full potential
1 in 3 feel rarely appreciated by their colleagues and management
Top 3 emotions commonly experienced:
Frustration
Disappointment
Gratitude
65% of employees feel heard and say management is receptive to feedback
ON THE BRIGHT SIDE
4 out of 5 see the impact of their work on larger business goals.
60% feel connected to the operational arm of the business despite working in an SSC
SSC employees are the most satisfied with:
Work life balance
(69% satisfaction) Salary
(65% satisfaction)
WHAT CAN YOU DO TO KEEP TOP TALENT?
SSC employees want to feel inspired and trusted. Given the choice, they would hope for management to change their:
Salary
Scope of role
Rewards and Recognition
“Employers may not know this, but many of those surveyed have actually asked for a larger scope and increased responsibilities. Take time to discuss these concerns with your employees and show that you are invested in their growth.” Crystal Ng
80% of companies have no exclusive SSC employee benefits, but some are now offering:
Relocation allowance
Profit sharing
Car loan interest coverage
Flexible hours
Language allowance
Additional EPF contribution
“To create a better work environment, employers should focus on the Employee Value Proposition and the human element of managing their employees. Remember that candidates are not just attracted to employers who provide competitive salaries, good employment packages and strong technology platforms. They consider the less tangible qualities such as employer branding, company values as well as work environment and culture." Crystal Ng
FINAL ADVICE TO EMPLOYERS
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Survey demographics
Conducted in August - September 2018. 1038 respondents of which 48% currently working in SSCs and 52% previously workd in SSCs. Level of expertise: 31% from junior, 47% from mid seniority and 22% from senior levels. Representing 15 job functions with the top 3 being 27% Finance, 19% IT and 11% Human Resources. The top 3 locations where SSCs are based are 43% Kuala Lumpur, 25% Selangor and 14% Cyberjaya.
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Employee Satisfaction Snapshot
Malaysia Shared Services Centres
Talent is every companies most valuable asset.
Here's what SSC employees are saying about their satisfaction levels.
Employee Satisfaction Snapshot
Malaysia Shared Services Centres
Talent is every companies most valuable asset.
Here's what SSC employees are saying about their satisfaction levels.
Malaysia Shared Services Centres
Talent is every company's most valuable asset.
Here's what SSC employees are saying about their satisfaction levels.
Part of PageGroup
Employee Satisfaction Snapshot
Employee Satisfaction Snapshot
Malaysia Shared Services Centres
Talent is every companies most valuable asset.
Here's what SSC employees are saying about their satisfaction levels.
Employee Satisfaction Snapshot