Malaysia Shared Services Centres

Talent is every company's most valuable asset.
Here's what SSC employees are saying about their satisfaction levels.

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“It is encouraging to see that these employees feel like they make a difference. This highlights good communication from the management on how each employee contributes to the firm at a larger level.” Crystal Ng

Employee Satisfaction Snapshot

would leave their current roles for the right opportunity

85%

85%

would leave their current roles for the right opportunity

Those who considered leaving say it’s because of

Career Development 20%

Work environment or culture 15%

Salary and bonuses 15%

“Employees reflected that they would like to see more leaders celebrating success and giving recognition when due. It can go a long way in motivating them to continue performing.”
Crystal Ng, Associate Director, SSC

OTHER PUSH FACTORS

They are most dissatisfied with
      Leadership (45%) and 
      Career Progression (43%)

Employees are only using 60% of their full potential

1 in 3 feel rarely appreciated by their colleagues and management

Top 3 emotions commonly experienced:
      Frustration
      Disappointment
      Gratitude 

65% of employees feel heard and say management is receptive to feedback

ON THE BRIGHT SIDE

4 out of 5 see the impact of their work on larger business goals.

60% feel connected to the operational arm of the business despite working in an SSC

SSC employees are the most satisfied with:

Work life balance 
(69% satisfaction) Salary 
(65% satisfaction)

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WHAT CAN YOU DO TO KEEP TOP TALENT?

SSC employees want to feel inspired and trusted. Given the choice, they would hope for management to change their:

Salary

Scope of role

Rewards and Recognition

“Employers may not know this, but many of those surveyed have actually asked for a larger scope and increased responsibilities. Take time to discuss these concerns with your employees and show that you are invested in their growth.” Crystal Ng

80% of companies have no exclusive SSC employee benefits, but some are now offering:

Relocation allowance

Profit sharing

Car loan interest coverage

Flexible hours 

Language allowance

Additional EPF contribution

“To create a better work environment, employers should focus on the Employee Value Proposition and the human element of managing their employees. Remember that candidates are not just attracted to employers who provide competitive salaries, good employment packages and strong technology platforms. They consider the less tangible qualities such as employer branding, company values as well as work environment and culture." Crystal Ng

FINAL ADVICE TO EMPLOYERS

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Survey demographics

Conducted in August - September 2018. 1038 respondents of which 48% currently working in SSCs and 52% previously workd in SSCs. Level of expertise: 31% from junior, 47% from mid seniority and 22% from senior levels. Representing 15 job functions with the top 3 being 27% Finance, 19% IT and 11% Human Resources. The top 3 locations where SSCs are based are 43% Kuala Lumpur, 25% Selangor and 14% Cyberjaya.

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Employee Satisfaction Snapshot

Malaysia Shared Services Centres

Talent is every companies most valuable asset.
Here's what SSC employees are saying about their satisfaction levels.

Employee Satisfaction Snapshot

Malaysia Shared Services Centres

Talent is every companies most valuable asset.
Here's what SSC employees are saying about their satisfaction levels.